Water production reduced due to increase in turbidity at Ipo Dam

August 14, 2018

There has been a significant increase in the turbidity of the raw water coming from Ipo Dam due to strong rains brought on by the southwest monsoon or habagat. Turbidity refers to increased sediment concentrations in the raw water.

This has constrained us to reduce the production of our La Mesa Treatment Plants. Reducing our production will enable us to remove increased sediments from the raw water during treatment before release of potable water to the distribution system. Because of this, some of our customers currently have low pressure to no water supply, and we are now deploying mobile water tankers to deliver potable water to these areas.

Our water production will be maintained at reduced levels because rains over the Ipo watershed continue to stir up sediments in the raw water of Ipo Dam. In our efforts to optimize the limited supply, we are constrained to implement service interruptions daily, until such time as the turbidity situation improves. Affected areas include some barangays in Bulacan, Caloocan, Malabon, Navotas, Valenzuela, Quezon City, Manila, Pasay, Makati, Parañaque, Las Piñas, Muntinlupa and Cavite. 

The specific areas that may be affected (as well as the duration of the service interruptions per area) will vary on a daily basis, depending on the level of turbidity in the raw water coming from Ipo Dam. Hence, all Maynilad customers in these areas are advised to store water when supply is available. 

We will provide specific “water service availability” schedule this afternoon. Updates will be provided regularly.

To mitigate the effect of our reduced production, we are deploying mobile water tankers to deliver potable water to affected areas.
Please expect some discoloration in the water supply following the resumption of service. Should this happen, let water flow from your faucet for a few seconds until the water clears.
We are constantly monitoring the water quality in Ipo Dam even as we conduct system adjustments to optimize the limited supply. We apologize for the inconvenience. We will provide updates.
For updates and other inquiries, customers may call the Maynilad Hotline 1626 or Cavite Toll Free No. 1800-1000-92837, visit our website contact page www.mayniladwater.com.ph/contact.php, send an SMS to Maynilad’s Text Hotline 0998-8641446, send an email to customer.helpdesk@mayniladwater.com.ph, or visit our social media accounts (Twitter: @maynilad, Facebook: MayniladWater).